For your convenience we offer the easiest and best return policy in the industry.
Simply ship the unopened (still in its original packaging) parts you would like to return back to us and make sure you write the order number on the box (a copy of the invoice would be helpful). You can print a copy of your invoice from the original email order confirmation or on you orders page when you log into your account.
Please send returns to:
126 E Center Ave
Sebring, Florida 33870
There are some exception and limitations explained below.
We have a 30 day NO-HASSEL return policy on all eligible products. No returns or refunds after 30 days from which the order was received. The date is established according to the tracking number; if the tracking number is not available or does not indicate the delivery date, we will estimate 40 days from the date of original purchase.
- Returns do not have any restocking fees.
- No returns on kits or parts that have been opened. For example, if the original packaging is opened or torn; as we are not able to put this back on the shelf or resell.
- No returns on electrical parts or special orders.
- No returns on manuals, and or educational materials.
- Items that are damaged in return shipping are the responsibility of customer.
- Complete units can be returned within 7 days of original purchase. Unit must be uninstalled and in its original packaging.
- Shipping and Handling on returns is the responsibility of the customer. We provide shipping labels on defective products.
- We strive to make your shopping experience as easy and pleasant as possible and welcome your feedback.